Shipping

All orders are shipped through USPS Priority Mail. Domestic shipments can arrive between 1-5 days and international orders can take anywhere between 5-20 days. Once your order is shipped, an email will be sent out with a tracking number for your package. Due to USPS border policies, once a package is beyond United States border, it is no longer trackable.

If you would like your package sent by express delivery, please contact us and we are happy to arrange what works best.

Production

We keep a healthy stock on hand, however since pieces are handmade sometimes we require a few extra days.  If your order is urgent, please email us at info@oblik-atelier.com and we will figure out the best solution.

Returns

If you are unhappy with your purchase, we can offer an exchange for goods within 10 days of purchase. Shipping your product back to us will be on you, but the cost of shipping for your next order will be on us. Shoot us an email info@oblik-atelier.com

Care

The Brass Band collection is plated in 14k gold. Jewelry will not tarnish but depending on the frequency of wear it may scratch. We can always re-polish and re-plate at a nominal fee. Since our surfaces are shiny you can always use a polishing cloth (we use Sunshine Polishing cloths).  To delay wear, keep your Oblik Atelier jewelry away from moisture, shower steam, and other water activities.  And when you’re not wearing your jewelry, store it in a plastic bag.

Limited editions are made in precious materials we can provide specific care info per collection. Feel free to email us with any questions or concerns.

Privacy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information: If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@oblik-atelier.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.